ShowClix Support Center | Crowd Box Office

What is Crowd?

Crowd by ShowClix is a new box office system that gives you and your staff the ability to quickly and securely process ticket sales that come in over the phone, in person, via email or through mail order. Lik...

Accessing Crowd

Crowd can be accessed by clicking the “Launch Crowd Box Office” button from the Dashboard view under the My Account tab in the ShowClix Ticketing Admin.

Navigating Crowd

Crowd is broken down into four main sections that you’ll use to find events and process ticket sales. Here’s an overview of those sections: Events Section: View a list of all of your upcoming events and s...

Filters and Views

Before processing orders, you may want to set your default Filters and Views. In addition to being able to search for Venues and Upcoming Event in the search bar in the upper right corner, events can also be di...

Processing Ticket Sales

1. Select the Event from the Events Section. 2. Select quantity of tickets from chosen price level. Quantity buttons make it quick and easy to choose 1-10 tickets. Larger quantities can be selected u...

Processing Orders for Reserved Seating

When you choose a Reserved Seating event from the Events Section, you will be presented with several options for selecting seats for your customer: Best Available by Venue or Section: To select the best av...

Payment Methods

After selecting tickets and hitting Complete Order, you’ll be presented with several Payment Methods. The Payment Methods displayed are based on the settings for the event(s), which were created in the ShowClix...

Delivery Options

After selecting tickets and hitting Complete Order, you’ll be presented with several Delivery Options, and the fees associated with each, for the order: Print At Home: Send an email to your customer that...

Receipt Page

After completing an order, you will be presented with a Receipt Page, which outlines the following: Confirmation ID: The Confirmation ID is a string of letters and numbers that are unique to a specific orde...

Reporting, Sales Details

The details associated with a limited number of sales are available to you in Crowd: Last 20 Sales, Last 20 Sales by Me, Last Sale by Me. To view the details of a recent order in the box office: Click the ...

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Crowd Box Office