ShowClix Support Center

Using Live iOS

Last Updated: Mar 20, 2017 12:32PM EDT

Live for iOS is the mobile companion app for ShowClix. Providing a real-time feed of ticket sales and pageview activity, Live is essential for checking your events on the go.
 

This guide will walk you through all the different features of Live iOS app. For information on Live Dashboard in the ShowClix Admin, visit the Live Dashboard guide.

 

1. Getting Started

 

First, download Live from the App Store at https://itunes.apple.com/us/app/showclix-live/id663880123?mt=8. (Note: Live is compatible with iOS 7 and newer.)

 

 

Once the app has completed its installation, tap to open the app. Enter your ShowClix Admin email and password; then, tap Sign In.

 

The app will load your upcoming events and display the main menu.



 

2. Main Menu

 

Upcoming Events

 

 

When you sign in, you’ll see a list of all of your upcoming events. Each event also includes highlights of recent activity:

 
  • Name. The event’s name.
  • Date & countdown. The event’s date and the number of days until the event.
  • Tickets issued. A bar graph representing each of the most recent seven days of ticket sales.
    • Note: Scale is relative to the day of highest ticket sales across the seven days displayed.
  • Revenue to date. All-time revenue for the event.
    • ‚ÄčNote: Revenue is calculated from total ticket cost minus discounts, comps, and refunds.
  • Total tickets issued. A total count of the number of tickets sold out of the maximum inventory. Includes the percentage of total sold.
 

Past Events

 

To view events that have already happened, scroll to the bottom of your upcoming events and tap Past Events.

 

The Past Events list is simpler than the Upcoming Events list found on the main menu. Events are listed from most recent to oldest, and each event includes a name and date. You can click any event to see its Activity page.

 

Account

 

 

Tap the gear icon in the top left to access the Account menu. This menu displays your account info, including your name, organization name, and email address.

 

The menu includes an FAQ with some basic instructions for the app, as well as a button for submitting debug info to our developers. You can also tap the Log Out button to sign out of Live.

 

Agent Notifications

 

 

The bell icon in the top right displays a badge with the number of your unread push notifications from Agent. Tap the icon to see a list of all the recent notifications.

 

(Note: For more information on sending Agent push notifications to your device via Live, see Create a Task for Agent and our Guide to Agent Actions.

 

3. Event Breakdown

 

Tap any event to see an up-to-the-minute breakdown of sales and other data.

 

Each event’s breakdown includes the following sections:

 

Tickets Issued Today

 

 

A horizontal graph of the event’s sales timeline, covering the first date of ticket sales up to the current date. (Note: For past events, the far-right date represents the final day of ticket sales.)

 

The height of each point in the graph is relative to the day with the highest ticket sales. In other words, the best day for ticket sales will be the tallest bar on the graph, and each other bar’s height will be relative to the number of tickets issued for that day.

 

Swipe left and right to browse the timeline — the number at the top displays the number of tickets issued for the day you have currently selected.

 

(Note: This date selection does not affect the data displayed in Live — the other numbers always reflect all-time data.)

 

Tickets

 

A timeline and total of tickets sold.

 

The small graph on the left provides a glance at the complete sales history for the event.

 

The large number on the right indicates the total number of tickets sold.

 

Above the total, a tally of tickets sold today is displayed in green (e.g., +50 Today), and the total inventory and percentage sold are displayed in grey beneath the total.

 

Revenue

 

 

A timeline and total of revenue for the event. Revenue is calculated from total ticket cost minus discounts, comps, and refunds.

 

The small graph displays a glance at the complete sales history for the event.

 

The large number on the right indicates the total revenue for the event.

 

Above the total, the total revenue for the past day is displayed in green.

 

Price Levels

 

A breakdown of revenue and tickets sold per price level.

 

The table displays three columns:

  • Name. The name of the price level.
  • Quantity (QTY). The number of tickets sold for the price level.
  • Revenue. The total revenue from the price level.
 

Page Views

 

 

A tally of the total unique page views for the event listing.

 

Traffic Sources

 

A breakdown of revenue and tickets sold from incoming traffic sources.

 

(Please note: These sources are the websites customers click to reach your event listing.)

 

The table displays three columns:

  • Name. The URL of the website from which the traffic originated.
    • (Note: URLs may be truncated to fit the table.)
  • Quantity (QTY). The number of tickets sold originating from this source.
  • Revenue. The total revenue from this source.
 

Live Stream

 

 

For a live updating feed, tap the Live Activity button to see your totals.


The data on the main event breakdown in Live is up-to-the-minute, which means that it’s current when you load the display. Meanwhile, the Live Activity page updates the instant you sell a ticket or a new customer visits your event listing.
support@showclix.com
https://cdn.desk.com/
false
assistly
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete