Canceling Tickets and Orders
Please note: This article is intended for event organizers who use their own merchant account to process sales. If you are interested in processing sales with your own merchant account, please contact your Account Manager or email us here. *If you have purchased tickets from ShowClix and have a question about regarding your order, please call our Customer Care Dept at 1-888-718-4253 or email us here
Tickets and orders can be canceled from any Order Details page.
Move your cursor over the Edit Order button and click Void Entire Order. Read the on-screen disclaimer and click OK to cancel all tickets and void your order.
(Please note: Canceling an order and refunding an order are two separate processes).