ShowClix Support Center

How do I change the name on my tickets?

Last Updated: May 11, 2017 09:21AM EDT

If you need to change the name on your tickets for any reason (such as gifts, exchanges, etc.), please follow the steps below to edit and reprint your tickets. 

Availability to change names is subject to event policy. If you do not see the options in this article then your event likely does not permit name changes. Please contact our customer care team at support@showclix.com for further clarification on your event's policies.

Sign In To Your Account:

Didn't receive a password for your account? Check the spam folder in your email account. If you still can't find your information, you can reset your password by clicking on Forgot your Password? or by visiting this article. If the system does not recognize your email address please contact our Customer Care team who can help you find your account information.

Order and Ticket Details

  • The left side of the My Tickets menu shows you a complete list of all of the ticket orders you have placed for events with ShowClix.
  • You can select individual orders by clicking on the name of the event to see each set of purchase info, or you can reprint your tickets.

Once you've clicked to view more details about your event, you will see the following options.

  Changing the Name on Your Entire Order‚Äč

  • To the right of Order Name you will see a Change Order Name option. This will prompt you to enter the new name that you would like on the order.
  • Once you've updated the new order name, you may now resend a new receipt to your email address of click Print / View Tickets.
  • If you do not see the Change Order Name option then your event likely does not permit name changes. Please contact our support team at support@showclix.com for further clarification on your event's policies.
  • Please keep in mind that the name on our tickets simply reflects the account for which the order was processed under. In most cases, only the main person on the order will be required to show valid ID when entering (unless there is any suspicion activity).
Changing the Names on Individual Tickets
  • The following instructions only apply to events that require individual names on tickets. If you do not see these individual ticket names then your event does not require individual names on tickets or your event likely does not permit name changes.
  • Below the Event Details of your order you will see the individual names listed of each attendee. If you click on each name individually you will be edit the name on each ticket.
  • Once you've updated the new name, you may now resend a new receipt to your email address or click Print / View Tickets.
  • If you are unable to edit the individual names then your event likely does not permit name changes. Please contact our support team at support@showclix.com for further clarification on your event's policies.
support@showclix.com
https://cdn.desk.com/
false
assistly
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete